Indigo staff mistreated a passenger : Airline asks for forgiveness
In a shocker, the color staff of Color Añil maltreated and dragged a passenger at the Delhi Airport on October 15 after a fight. An airline employee who acted as a whistleblower, tried to intervene and shot a video of this violence and was fired by the airline.
(source: Mumbai Mirror youtube)
This drama was unveiled on October 15 when 6E 487 flew in Delhi from Chennai. After getting off the Aerobus A-320, a passenger Rajiv Katiyal entered into an argument with some ground employees about some issue and he allegedly abused them. What sparked this argument has not been found out yet.
Two to three Añil gives good knowledge the employees stopped Katyal from housing the bus that took passengers to the terminal. They then mistreated him and dragged him onto the asphalt for more than a minute. An employee Color indigo, Montu Kalra, who was on the site tried to intervene and shot a video of his colleagues who mistreat the passenger.
Minister of Civil Aviation Ashok Gajapathi Raju summons all stakeholders (airline staff and victim) in IndiGo assault issue.
— ANI (@ANI) November 8, 2017
Instead of acting against the employees who whipped the passenger Katiyal, the Indigo fired Kalra whose wife is pregnant and who desperately needs work for his growing family.
On Tuesday when the Kalra video was made public and aired by the Timing Times Group Now, Assistant Secretary of State for Civil Aviation Jayant Sinha spoke to Color founder Añil Rahul Bhatia and sought a detailed report on this issue. He once said that the passenger lodges a criminal complaint (FIR) against the Color Añil employees who beat him up, they will lose their security clearance for airport passes and will not be able to go there for their work. Effectively, Guilty Indigo employees will not be able to work in the aviation industry, Sinha said.
Sanjay Bhatia, IGI DCP Airport, confirmed reception of a PCR call regarding the dispute between passenger employees and Color añil on October 15. ‘The passenger Rajeev Katyal, who had arrived by plane from Chennai, was waiting for the car bus. There was an altercation between the color employee Jubi Thomas and the passenger due to a misunderstanding. The material was cordially classified and the call was archived. ‘
The indigo president Aditya Ghosh said in a statement: ‘I recognize the unpleasant experience our passenger went through, hiring with our staff at the Delhi airport. My personal apologies when this does not reflect our culture. I had personally spoken to the passenger and asked for an apology. In the Indigo, the dignity of our passengers and staff is of the utmost importance. Any act that compromises the dignity of anyone is of serious concern to us. Under the code of conduct violation, this incident was investigated and severe action was taken against the staff. Again my personal and sincere apologies to the affected passenger
The airline later added to this statement, saying: ‘the treatment of our customers with respect is the heart of what we do. Every day we take tens of thousands of happy customers to where they have to get to. It is for this reason that customers choose the Indigo number of times than any other airline in the country. An incident happened at the Delhi airport which is completely opposite to this and against what we endure in the Indigo. The video of this incident came to our attention and we took action.
Even while the investigation continued we immediately suspended the complicated employees. Personally, I spoke to the client and I asked him for forgiveness the same day. Regardless of what the provocation may have been, our staff was completely out of line and did not follow procedures laid down … Under the code of conduct violation, this incident was investigated by the designated committee and severe action was taken against the staff who was the main culprit for immediately ending his employment. He was the one who found instigate and aggravate the situation. He is the exact opposite of what the Indigo customer service claims to be. ‘